Customer Support Manager till Soundtrack Your Brand

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We’re now looking for a Customer Support Manager to strengthen our team. The support team is a part of the Customer Success team whose mission is to help our customers succeed in, and love using our products. You will work strategically and tactically to enable the team to support customers across the world with top class service. The team has a proactive approach, and the ambition is not only to deliver excellent service but to use our insights to improve the entire experience for our customers and increase customer happiness.
The role
You will be responsible for a growing Customer Support team that currently consists of 8 awesome team members who work with B2B support by receiving, troubleshooting and responding to support cases via email, chat, and phone. Starting next year, a part of the team will be working from the U.S. You will lead and be responsible for the team as well as the strategic work making sure we have a clear vision with our support offerings.
Responsibilities Personality
As a person you are driven, responsible, flexible, and has a strong ability to get things done. You’re a self-starter with strong attention to detail and great organizational skills. You’re comfortable in a leadership position and enjoy leading and working with a team of top performers. You are passionate about the customer and want to work in a company where you can participate and influence the entire customer experience. Since a part of the team will be located in the U.S., you are used of working with a team remotely and managing a team in English.
Required experience About us
Soundtrack Your Brand is a Spotify-backed company that offers music streaming services for businesses. We have about 100 co-workers with a passion for changing how brands and businesses use digitally distributed music on a global scale. Among our customers are some of the worlds largest and most exciting brands as well as your local hairdresser around the corner. We believe that music itself profoundly influence consumers' experience and behavior. We have repeatedly proven this in our research and as thought leaders in in-store music research, we try to educate the world about the impact of music.

Soundtrack Your Brand has chosen to collaborate with staffing company Next u for this recruitment. We are looking forward to your application!

Next u is a recruiting and staffing company that believes that people are more important than resumes on paper. We know that people make the difference between good companies and great companies. That is why we are working with video as an integral tool in our work. This helps to give a far more true and fair depiction of both candidates and workplaces than any words on a paper can do. 
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